Effective Date: 23/12/2024
Sergei Mendelev, Mr. Grumpy Realtor, Homelife Frontier Realty Inc., Brokerage ("we," "our," or "us") is committed to protecting the privacy and confidentiality of our clients, website users, and anyone with whom we interact. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when conducting real estate business in the Greater Toronto Area (GTA), Ontario, in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws.
By accessing our services, website, or providing us with your personal information, you consent to the practices outlined in this Privacy Policy. If you do not agree with any of the terms, please refrain from using our services or providing us with personal information.
1. Information We Collect
We collect personal information to facilitate our real estate services and provide an exceptional experience. The types of personal information we collect include, but are not limited to:
1.1. Information You Provide to Us
Contact Information: Name, email address, phone number, and mailing address.
Identity Verification: Government-issued identification such as a driver’s license or passport (only as required).
Financial Information: Bank details, mortgage pre-approval documentation, or proof of funds for property transactions.
Preferences: Property preferences, desired locations, and budget.
1.2. Information Collected Automatically When you visit our website, certain data may be automatically collected, such as:
Device Information: IP address, browser type, operating system, and device type.
Usage Data: Pages visited, time spent on our site, and links clicked.
Cookies: Small text files stored on your device to enhance user experience (see "Cookies and Tracking Technologies" below).
1.3. Information from Third Parties We may receive personal information from:
Financial institutions, brokers, or mortgage advisors.
Real estate boards (e.g., Toronto Regional Real Estate Board).
Publicly available sources, such as property registries.
2. How We Use Your Information
We use personal information for various purposes, including but not limited to:
2.1. Service Delivery
Facilitating real estate transactions, such as property purchases, sales, or leases.
Communicating with clients regarding inquiries, appointments, or updates.
Assisting with mortgage pre-approvals and financing coordination.
2.2. Business Operations
Maintaining accurate client records.
Enhancing website functionality and user experience.
Analyzing market trends to improve our services.
2.3. Legal and Compliance
Complying with legal, regulatory, or real estate board requirements.
Preventing fraud or unauthorized activities.
Meeting our obligations under real estate laws and regulations.
3. Sharing of Information
We may share your personal information with third parties under the following circumstances:
3.1. Service Providers We engage trusted third-party service providers to perform certain functions, such as:
Legal services (e.g., real estate lawyers).
Home inspectors and contractors.
Financial institutions or mortgage brokers.
3.2. Real Estate Boards and Authorities We may disclose personal information to real estate boards or regulatory bodies, such as the Toronto Regional Real Estate Board, to comply with industry requirements.
3.3. Business Transactions In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to this Privacy Policy.
3.4. Legal Obligations We may disclose personal information if required by law, court orders, or to protect our legal rights.
4. Safeguarding Your Information
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
Data Encryption: Secure encryption of sensitive data during transmission and storage.
Access Controls: Restricting access to personal information to authorized personnel only.
Regular Audits: Conducting regular assessments of our security protocols.
While we strive to protect your information, no security system is completely foolproof. You are responsible for safeguarding any passwords or credentials associated with our services.
5. Retention of Information
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Once personal information is no longer needed, we securely delete or anonymize it.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience. These may include:
Essential Cookies: Necessary for website functionality.
Analytics Cookies: To analyze user behavior and improve our services.
Marketing Cookies: To deliver targeted advertisements.
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect website functionality.
7. Your Rights
You have certain rights regarding your personal information, including:
7.1. Access and Correction You may request access to your personal information and ask for corrections if inaccuracies are found.
7.2. Withdraw Consent You may withdraw consent for specific data processing activities, subject to legal or contractual limitations.
7.3. File a Complaint If you believe your privacy rights have been violated, you may file a complaint with the Office of the Privacy Commissioner of Canada.
To exercise your rights, contact us using the details provided below.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent. If you believe we have collected such information, please contact us immediately.
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We encourage you to review this policy regularly. Changes will be effective upon posting on our website.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Sergei Mendelev, Homelife Frontier
7620 Yonge St. #400
Thornhill, ON L4J 7P8
Phone: 416-721-3316
Email: smendelev777@gmail.com
Website: www.realestatereport.ca
This Privacy Policy is designed to ensure compliance with privacy laws in Ontario, Canada, and the GTA real estate market. Thank you for trusting us with your personal information.
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